Get in Touch
We believe that our customers' satisfaction is our ultimate business goal. So, our skilled customer support department is here for 24/7 to respond at your any query whenever you need. You can reach us via email at firstname.lastname@example.org, over the phone (+44 7912 697053) or simply fill up the box below.
FAQ for Image Masking Service (IMS)
1Who Are We?
Image Masking Service (IMS) is a UAE based image editing service provider. With a great team of expert graphic designers and well equipped self-owned production house, we provide world class quality image manipulation services which included image cut out, masking, photo manipulation, glamour retouching, image restoration, pre-press work, advertisement, magazine design etc.
2Who Do You Work With?
We mostly work with top photographers, retailers, e-commerce sites, brands, agencies, catalog companies, web design houses, printing & pre-press companies, sport-clothing companies, etc.
3Is There Any Log In/ Sign In Option To Access In IMS Website?
No. You do not need to log in/ sign in at our website to access our information.
4Is Free Trial Facility Available?
Yes. We do offer a free trial up to 2 images so that you can judge our service quality before taking your final decision. You can give your sample images to us so that we can provide you the finished task as demo.
5How Can I Contact You?
We believe that keeping a close contact with our clients increases a close relationship of trust between us. That’s why we are available 24/7 and 365 days all the year round. You can visit our website’s “contact us” tab from this link.
6Which Image Formats Do You Accept?
Over the years, we have developed our skill to work with various image formats. We accept images of any file types and sizes (AI, TIFF, PSD, JPEG, PNG, CR2 etc.). So do not hesitate to send your files, no matter whatever the format is.
7Do You Have A Rush Delivery System?
Whenever it is necessary to process a large number of images within a very short period of time, our rush service is the best solution. This service provides a special facility to get the work done quickly.
8Are You Open 24 Hours?
Yes, our team works 24/7 and 365 days. We work not only in the day but also at night so that our team can provide your work on due time.
9What Is Your Turn Around Time?
Well, it depends on image quality, quantity and level of complexity. When we send our price quotes, we will inform you the required time frame for finishing your task. We are committed to complete our work on time.
10Do You Have Any Quality Assurance Process?
It is very much important to complete a project within the required time. But it is more important to finish the work maintaining a high quality. Yes, we strongly follow 3 step quality control process throughout our workflow. It ensures the finest quality of the finished photos.
11What If I Am Not Happy?
We maintain our quality with our own guideline or according to our clients’ direction strictly to ensure the most quality work. However, we guarantee you 100% money back as per company rules if you are not satisfied.
12How Can I Upload My Files?
Clients can transfer files to Image Masking Service by using the Hightail upload box. The file upload capacity with Hightail is a maximum of 500GB and a zip file or 5 files can be uploaded at a time, each file maximum 10GB. An automatic alert will go simultaneously to the client as well as the IMS production after uploading is completed. For more, please visit our upload page.
13How Do I Know My Photos Are Ready To Download?
You will be notified when images are on our server and ready for you to download.
14How Do I Download The Completed Images?
We will create a profile on our FTP server for you with specific log in info, where we will keep all your ready images. We will provide you that log in info so that you can easily download your images from our FTP server.
15Is It Safe To Use FTP Or Hightail?
Yes, 100% undoubtedly. It is a paid file transferring protocol which is highly secured. We know the value of your images and we are committed to receive your files with highest security and confidentiality.
16How Much Do You Charge Per Image?
You can view our price lists at our website’s right column. However, it is subjected to image quantity, quality, required time. So, we request you to send your queries at email@example.com
17Do You Offer Volumes Discounts?
Yes we do! If a customer hands over us a project of minimum 100 images, a discount can be offered and it will be increased up to 50% depending on the image volume and image categories. Product Design Directory
18What Is Your Payment System?
We have a secured and hassle free payment system. Payment can be completed via PayPal using credit card. We also accept checks from our US clients. Transaction via traditional banking is also available.